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How to Understand Customer Touchpoints and Design Better User Experience?
#ux #design
https://t.co/fRIYMnloSe

Customer Touchpoints – The Point of Interaction Between Brands, Businesses, Products and Customers

There are as many different definitions for the word “touchpoint” in customer experience design and marketing as there are flavors on the average restaurant menu. Why? Because these disciplines have been evolving rapidly over the last decades and terminology has become fluid rather than static. …

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